Creative Services Manager

Boston | Full Time

The Client Services Manager will be responsible for the execution and management of influencer campaigns. This includes building relationship with top social media influencers, managing content development and mastering the translation of social content for commerce applications. With the ever growing focus on marketing initiatives that are proven to drive sales, this person is required to understand the need to infuse brand messaging with influencer content, helping brands and influencers understand each other’s perspective. Leading some client relationships and collaborating on others, the Client Services Manager will partner across the organization with Talent Management, Account Managers for each client and our co-founders who oversee the organization and the largest clients personally. This person will join a small but empowered team running multi-million dollar books of business. Remote opportunities available based on experience and timelines.

Responsibilities

  • Work closely with and build existing client relationships
  • Build the plans including project scope, timelines, content strategy
  • Coach influencers to develop on-brand, on-message content
  • Manage approval and publishing processes with clients and influencers
  • Maintain 100% on-time launches of influencer campaigns
  • Manage consistent and clear communication with client and teams
  • Be able to manage and, when appropriate, escalate challenging situations
  • Manage post-production edits of content as needed 
  • Maintain client documentation to ensure full execution and over-delivery 
  • Evaluate campaign performance and prepare post-campaign summaries
  • Ultimate accountability for ensuring delighted clients
  • Develop best practices and become a subject matter expert

 Knowledge and Skills

  • Bachelor’s degree and 2+ years of experience in execution, planning and optimization of client influencer or other relevant campaigns, preferably at an agency or online media company
  • Proven time-management, prioritization and multi-tasking skills.
  • Ability to work in a face-paced, deadline-driven environment
  • Knowledge of YouTube, Instagram, Facebook and other social media platforms
  • Exceptional project management and problem solving skills
  • Strong knowledge of spreadsheets (Excel and Google Sheets), Word / Docs, and PowerPoint / Slides
  • Experience managing digital content and Web content management systems experience is a plus
  • Aspiration to be a culture carrier and lead by example

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